MelBet and Responsible Gambling in Canada

We talk openly about the signs of problem gambling and ensure that all players have access to the information they need if they feel the need to seek help.

Our gambling environment is based on three core principles:

• Real fairness;
• Real safety;
• Real prevention.

We allow our online players to set their own limits, including in relation to their spending. These can be either voluntary self-exclusions or monetary in-game limits. At any time you can request a reduction in these limits.

We make sure that the customer has a full understanding of our services and the risks involved in gambling:

• We explain in detail how bets, promotions and bonuses work;
• We do not use advertising techniques that help attract minors and people who are easily suggestible;
• We warn you about the possibility of losing.

We expect our customers to take a sensible approach to betting on sports and other events.

In our company’s understanding, a responsible player must meet the criteria described below:

• Realizes that gambling is purely for pleasure;
• Does not view gambling as a primary source of income;
• Takes regular breaks between gambling sessions;
• Sets a fixed time limit for gambling daily, weekly or monthly and adheres to it;
• Determines a specific budget for the day, week or month and adheres to it;
• Gambles only with money they can afford to lose and views any money lost as payment for.

Our advertising is aimed exclusively at adults who do not have serious psychological difficulties. Our company MelBet:

• Does not allow anyone under 18 to play and uses all available methods to verify that customers are of legal age in accordance with the laws of their country;
• We systematically check player profiles to ensure that the information they provide is correct;
• If there is any doubt as to their validity, additional verification may be carried out. For example, we may request notarized hard copies of documents or video identification. For standard verification, a photo of your ID and payment instrument is usually sufficient.

Unfortunately, verification does not guarantee a complete result if an underage player has access to someone else’s personal information. If this information is provided voluntarily by adults, it is very difficult to intervene in the situation. The protection of minors depends largely on their family. If you share a computer with a minor, you should make sure they don’t have access to your logins, passwords, and banking information. Teenagers can use their parents’ documents and financial details, so it’s important to keep a close eye on their hobbies. To limit minors’ access to online gambling, you can install special programs such as Cyber Patrol or NetNanny.

All participants are required to familiarize themselves with the main principles of responsible gambling in order to properly organize their gambling process. Following these rules will reduce the risk of negative consequences of gambling addiction. In order to make gambling a joyful experience, please do not be overly addicted to it and adhere to and follow the following principles of responsible gambling:

• If you have made the decision to engage in gambling, do it purely for fun. Do not go to your favorite online casino when you are in a bad mood, angry, feeling lonely or wanting to make money. Before you start playing, it is crucial to realize that you should not consider gambling as your main source of income or as a way to get out of debt, as participating in gambling does not solve financial, social or emotional problems. If gambling no longer brings you joy, think about why you are still gambling;
• View lost money as the price of your entertainment. Treat any winnings as a pleasant bonus;
• Set a limit on the amount of money you can afford to spend on gambling and stick to it;
• Set a time limit and stick to it. Determine how many hours you are willing to spend gambling. Stop gambling when time runs out, whether you win or lose;
• When you lose, you should not rashly try to recoup your lost money. The faster you try to make up your losses, the more funds you will spend;
• You should be prepared to lose, as the probability of it is quite high. Participating in gambling can lead to financial losses. Manage your expectations. It makes sense to start a new gambling session with the thought of a possible loss to avoid disappointment or the temptation to continue playing despite going over budget;
• Strive to always maintain and find harmony in your life. If other areas of your existence are well balanced (you are satisfied at work, have healthy relationships and find time for self-development), you will feel the need to participate in gambling less often. Such habits can lead to negative consequences. Gambling should not replace friends, family, professional activities, or other productive pursuits;
• Be aware of the many myths associated with gambling that can mislead you into believing that it is okay to continue gambling even when you have exceeded your limits. For example, there is the belief that your luck will change if you don’t stop gambling after a series of failures. Another myth is that participating in several games at the same time increases your chances of winning significantly;
• Never borrow money to gamble;
• Do not resort to gambling for money as a means of overcoming emotional or physical discomfort. Gambling for reasons other than entertainment can lead to serious problems;
• Pay attention to the telltale symptoms of gambling addiction and monitor your condition closely. If you feel like you need support, don’t hesitate to seek help from your loved ones and professionals.

Members of the American Psychiatric Association identify signs of gambling addiction when four or more symptoms from the following list are present within the past 12 months:

• A persistent and recurrent need to engage in gambling that causes significant impairment manifested by at least four signs observed in the gambler over the course of a year;
• A need to increase the size of bets to achieve the desired thrill;
• Anxiety and irritability when attempting to shorten gambling time or stop;
• Futile attempts to control their gambling addiction, reduce playing time, or stop participating altogether;
• Preoccupation with gambling (e.g., constantly reflecting on previous gambling experiences, thinking about how to gain an advantage or seeking funds to gamble, planning the next opportunity to gamble);
• Many gambling sufferers feel depressed (feelings of helplessness, guilt, anxiety, depression);
• Returning a few days after a loss to recover their funds (loss compensation);
• Lying to hide the extent of gambling involvement;
• Gambling endangers relationships with loved ones, jobs, education, and career opportunities;
• In the event of cash shortages due to gambling, the individual will shift the issues to others;
• Gambling behavior is not explained by a manic state.

Periodically ask yourself a few simple questions:

• Do you struggle to manage your gambling budget?
• Do you borrow money to place bets?
• Do you have conflicts with family and friends over betting expenses?
• Is your maximum deposit constantly increasing?
• Have you started to pay less attention to your other usual hobbies?
• Do you underestimate your expenses and your level of passion for gambling?

It is important to understand the following things. If most of the responses are positive, it’s worth considering stopping or at least switching to less risky gambling. It’s never too late to admit your addiction.

If the problem with gambling control is too serious, professional help is essential. There are many international and local organizations that help people with severe forms of gambling addiction. Information about such communities in your country is easy to find in open sources. In any case, it all depends on the player’s readiness. Until they realize the problem, help will be difficult.

Remember that you should never gamble under the influence of alcohol or drugs.

Self-exclusion from gambling is often the only way out of this situation. First of all, you need to withdraw funds from your account. Of course, nothing prevents you from making a deposit if you really want to place a bet, but this will at least delay your return to gaming and give you time to think. You can also restrict access to the site in the browser of your computer and mobile devices. The support of a supervisor who regularly monitors whether their ward has any gambling expenses can be very useful.

Self-exclusion from bookmakers is the most drastic way to limit yourself. If you don’t want to take a break, you can plan your allowable betting expenses for a month and set aside a certain amount of time to play on the platform. By setting a budget for your bets, you will still be in control of your finances.